Refund Policy

TodoClean - Subscription Billing

Aion Technologies LLC | www.todogroupapps.com | Effective Date: October 15, 2026 | vs 5.2

1. Scope

This Refund Policy applies to TodoClean subscription fees paid to Aion Technologies LLC, a North Carolina limited liability company ("Aion," "we," "us," or "our"), for access to TodoClean, including our native iOS and Android applications, web-based application, progressive web app, websites, support, and related subscription services (the "Service"). TodoClean subscriptions are purchased through the Apple App Store or Google Play (each, a "Store"). The Store collects the payment, so the Store, and not Aion, decides and issues refunds for those purchases under its own policies.

This policy works together with our Terms of Service, Privacy Policy, SaaS Subscription Agreement, the purchase terms shown in the app and in the Store, and any accepted order form. If the Store's purchase terms give you a more specific refund right for a particular purchase, those terms control for that purchase.

Nothing in this policy limits refund, cancellation, chargeback, or consumer rights that cannot be waived under applicable law.

2. Free Trials and Promotional Offers

New business accounts receive a free trial of 15 days. No payment method is required to start the trial, and you will not be charged during the trial or automatically when it ends. When the trial ends, access to the Service is paused until a business owner subscribes.

If you subscribe before the trial ends, your subscription and billing begin immediately when you complete the purchase. Unused trial days are forfeited and are not added to your paid period, and they are not refundable or creditable.

• Trial and promotional offers are generally limited to one per business, unless we approve otherwise.
• We may deny or end trial access if we believe there is abuse, duplicate signup activity, fraud, or violation of our Terms.

2.1 Early Access, Founding Member, and Lifetime Plans

Early access, founding member, beta, or "lifetime" access plans are governed by the terms presented at the time of the offer and by our Terms of Service. Except where the offer terms state otherwise, a one-time or upfront payment for one of these plans is refundable only if you contact us within 14 days of purchase and the plan has not been substantially used. After that window, these payments are non-refundable, consistent with Section 7 of this policy, even if we later modify, limit, or discontinue the plan as described in our Terms of Service.

3. Cancellation

You cancel your subscription with the Store where you purchased it: in your Apple ID subscription settings on iPhone or iPad, or in Google Play subscription settings on Android. In the app, Settings > Manage plan opens the correct page. Cancelling stops future renewals but does not automatically refund charges already incurred. We cannot cancel a Store subscription on your behalf, and deleting the app or your TodoClean account does not cancel it.

After cancellation, paid access generally continues until the end of the billing period you have already paid for, unless we terminate for cause or applicable law requires a different result. We will not intentionally make cancellation harder than signup.

4. Monthly Subscriptions

4.1 General Rule

Monthly subscription fees are generally non-refundable and non-creditable once the billing period begins, except as required by law, as decided by the Store under its policies, or as stated in this policy.

4.2 What We Will Do to Help

Because we cannot issue refunds for Store purchases, we will help in these situations:

• Billing error or unauthorized charge: If you were charged incorrectly (for example, a duplicate charge, or a charge after you cancelled), request a refund from the Store (see Section 10). We will confirm your subscription records and, where appropriate, support your request.
• Extended service outage: If the Service is unavailable for more than 24 consecutive hours because of an issue within our reasonable control, you may request a service credit. Because we cannot credit your Store account, we may instead extend your paid access for the affected days. Third-party outages, internet problems, device problems, planned maintenance, Store issues, and issues caused by your account, device, or network may not qualify.
• First paid month review: If this is your first paid month and you contact us within 7 days of the first paid charge with a specific problem showing that the Service did not function materially as described, we will review your request in good faith and may extend your access, provide another support remedy, or support a refund request to the Store.

5. Annual Subscriptions

5.1 Cancellation

You may cancel an annual subscription at any time with the Store. Cancellation stops the next renewal but does not automatically refund the current annual term.

5.2 Annual Renewal Refund Window

If your annual subscription renews and you contact us within 30 days after the renewal charge, we will review your situation and, where appropriate, support a refund request to the Store for the unused full months, especially if you have not materially used the Service since renewal. The Store makes the final decision. If applicable law requires a broader refund because of renewal-notice or cancellation requirements, we will follow the law.

5.3 After the Renewal Window

Annual subscription fees are generally non-refundable after 30 days from the renewal charge, except for billing errors, unauthorized charges, legal requirements, a refund decided by the Store under its policies, or another right stated in this policy.

6. Plan Changes

6.1 Upgrades

If you upgrade your plan in the app, the new plan generally takes effect immediately. The Store calculates any prorated charge or credit and shows it to you before you confirm.

6.2 Downgrades

If you downgrade your plan, the Store determines when the change takes effect; on iPhone and iPad it generally takes effect at the next renewal. We generally do not issue cash refunds for mid-cycle downgrades, and any credit is applied by the Store under its policies.

7. Non-Refundable Items

Except where required by law or expressly stated in this policy or your order terms, the following are not eligible for refunds:

• Subscription fees for billing periods where the Service was available and used as intended.
• Partial months or partial billing periods after cancellation.
• Unused features, unused crew seats, or unused account capacity.
• Setup fees, onboarding assistance, migration assistance, custom services, or professional services, if any, once work has started.
• Fees for periods when access was suspended or limited because of non-payment, fraud risk, chargeback activity, misuse of payment features, violation of our Terms, or violation of acceptable-use rules.
• Third-party fees, payment processing fees, dispute fees, chargeback fees, bank fees, or taxes not returned by the applicable processor or authority, unless law requires otherwise.

8. Stripe, Connected Payments, and Cleaning Customer Refunds

8.1 TodoClean Subscription Charges

Refunds for TodoClean subscription charges are issued by Apple or Google to the original payment method under their policies and timelines. Aion cannot refund a Store purchase or choose a different payment method. Approved refunds can take several days or longer to appear, depending on the Store, your bank or card issuer, and your payment method.

8.2 Stripe Connect Customer Payments

If you use TodoClean to accept payments from your own cleaning customers through Stripe Connect, you are responsible for your cleaning customers' refunds, disputes, chargebacks, service complaints, receipts, taxes, and refund policy. This TodoClean Refund Policy does not promise refunds to your cleaning customers for cleaning services you provide.

Depending on the Stripe Connect charge type, Stripe may debit the connected account or the platform for refunds, and transfers may need to be reversed. Where permitted by law and payment rules, you authorize Stripe or us to deduct, offset, debit, recover, or invoice you for refunds, chargebacks, disputes, fees, penalties, negative balances, or other amounts connected to your use of payment features.

9. Chargebacks and Payment Disputes

You may have rights to dispute unauthorized or incorrect charges with the Store, your bank, or your card issuer. We encourage you to contact us first at billing@todogroupapps.com or support@todogroupapps.com so we can try to help quickly, but nothing in this policy prevents you from exercising non-waivable dispute rights.

If a TodoClean subscription charge is disputed or refunded through the Store, the Store may notify us, and we may end or limit your access to the Service for the refunded period.

If one of your cleaning customers disputes a payment made to your business through Stripe Connect, you are responsible for responding, providing evidence, paying related fees, and resolving the customer issue. Stripe and card networks control the dispute process and timing.

10. How to Request a Refund

To request a refund for a TodoClean subscription purchased through a Store, request it from the Store that charged you. For the App Store, go to reportaproblem.apple.com (see Apple's refund instructions). For Google Play, follow Google's refund instructions. The Store decides the request.

To ask us to help with a refund request, or to request a service credit, contact us with the information below:

• Your account email address.
• The subscription plan, invoice, billing date, and billing period in question.
• The specific reason for your request.
• Any supporting details, such as screenshots, error messages, cancellation confirmation, or support ticket numbers.

We usually review refund requests within 5 business days. Some requests may take longer if we need to investigate account activity, subscription records, outage logs, cancellation records, fraud signals, or disputed charges.

11. Automatic Renewal and Required Refunds

For customers in states with automatic-renewal laws, including California and North Carolina, we will provide the disclosures, acknowledgment, cancellation methods, renewal reminders, fee-change notices, and renewal notices required by applicable law. If we fail to comply with a refund or cancellation requirement that applies to your subscription, we will provide the refund, credit, or cancellation remedy required by law.

If you believe you were charged after a timely cancellation request, did not receive required renewal information, or were unable to cancel through a required method, contact us promptly so we can review and correct the issue.

12. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted with an updated effective date. Material changes will not reduce refund rights for charges already paid unless required by law or unless you affirmatively agree to the change. Continued use of the Service after updated terms take effect means you acknowledge the updated policy.

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