Refund Policy

TodoClean - Subscription Billing

Aion Technologies LLC | www.todogroupapps.com | Effective Date: July 7, 2026 | vs 5.1

1. Scope

This Refund Policy applies to subscription fees and related charges paid to Aion Technologies LLC, a North Carolina limited liability company doing business as AION Tech ("Aion," "we," "us," or "our"), for access to TodoClean, including our web-based application, progressive web app, websites, support, and related subscription services (the "Service").

This policy works together with our Terms of Service, Privacy Policy, SaaS Subscription Agreement, checkout terms, invoices, and any accepted order form. If checkout terms or a signed order form give you a more specific refund right for a particular purchase, those terms control for that purchase.

Nothing in this policy limits refund, cancellation, chargeback, or consumer rights that cannot be waived under applicable law.

2. Free Trials and Promotional Offers

We may offer free trials, discounted periods, or promotional pricing. The trial length, promotional price, post-trial price, billing date, renewal timing, and cancellation instructions will be shown at signup or checkout. If the checkout page says something different from this policy, the checkout page controls for that offer.

• If no payment method is required for a trial, you will not be charged during that trial.
• If a trial or promotion converts to a paid subscription, you must cancel before the deadline shown at signup to avoid the first paid charge.
• Trial and promotional offers are generally limited to one per business, unless we approve otherwise.
• We may deny or end trial access if we believe there is abuse, duplicate signup activity, fraud, or violation of our Terms.

2.1 Early Access, Founding Member, and Lifetime Plans

Early access, founding member, beta, or "lifetime" access plans are governed by the terms presented at the time of the offer and by our Terms of Service. Except where the offer terms state otherwise, a one-time or upfront payment for one of these plans is refundable only if you contact us within 14 days of purchase and the plan has not been substantially used. After that window, these payments are non-refundable, consistent with Section 7 of this policy, even if we later modify, limit, or discontinue the plan as described in our Terms of Service.

3. Cancellation

You may cancel your subscription through account settings, the Stripe customer portal if provided, a cancellation link or button if available, or by contacting support@todogroupapps.com or billing@todogroupapps.com. Cancellation stops future recurring subscription charges but does not automatically refund charges already incurred.

If you subscribed online, we will provide an online cancellation method where required by law. You may need to log in or authenticate before cancellation to protect your account. We will not intentionally make cancellation harder than signup.

After cancellation, paid access generally continues until the end of the current billing period unless your order terms say otherwise, we terminate for cause, or applicable law requires a different result.

4. Monthly Subscriptions

4.1 General Rule

Monthly subscription fees are generally non-refundable and non-creditable once the billing period begins, except as required by law or as stated in this policy.

4.2 Refunds or Credits We Will Provide

• Billing error: If we charge you incorrectly, such as a duplicate charge, wrong plan charge, or charge after a timely cancellation request, we will refund or credit the erroneous charge.
• Unauthorized charge: If you believe a charge was unauthorized, contact us promptly so we can review it and work with Stripe where appropriate.
• Extended service outage: If the Service is unavailable for more than 24 consecutive hours because of an issue within our reasonable control, you may request a prorated service credit for the affected days. Third-party outages, internet problems, device problems, planned maintenance, payment-provider issues, and issues caused by your account, browser, device, or network may not qualify.
• First paid month review: If this is your first paid month and you contact us within 7 days of the first paid charge with a specific problem showing that the Service did not function materially as described, we will review the request in good faith and may issue a refund, credit, or support remedy.

5. Annual Subscriptions

5.1 Cancellation

You may cancel an annual subscription at any time. Cancellation stops the next renewal but does not automatically refund the current annual term.

5.2 Annual Renewal Refund Window

If your annual subscription renews and you contact us within 30 days after the renewal charge, we will review the request and may issue a prorated refund for unused full months remaining in the annual term, especially if you have not materially used the Service since renewal. If applicable law requires a broader refund because of renewal-notice or cancellation requirements, we will follow the law.

5.3 After the Renewal Window

Annual subscription fees are generally non-refundable after 30 days from the renewal charge, except for billing errors, unauthorized charges, legal requirements, or another refund right stated in this policy or your order terms.

6. Plan Changes

6.1 Upgrades

If you upgrade your plan, the new plan may take effect immediately and you may be charged a prorated amount for the rest of the current billing period, as shown at checkout or in the Service.

6.2 Downgrades

If you downgrade your plan, the new plan generally takes effect at the start of the next billing cycle. We generally do not issue cash refunds for mid-cycle downgrades. If we provide a credit, it will usually apply to future TodoClean charges unless we say otherwise in writing.

7. Non-Refundable Items

Except where required by law or expressly stated in this policy or your order terms, the following are not eligible for refunds:

• Subscription fees for billing periods where the Service was available and used as intended.
• Partial months or partial billing periods after cancellation.
• Unused features, unused crew seats, or unused account capacity.
• Setup fees, onboarding assistance, migration assistance, custom services, or professional services, if any, once work has started.
• Fees for periods when access was suspended or limited because of non-payment, fraud risk, chargeback activity, misuse of payment features, violation of our Terms, or violation of acceptable-use rules.
• Third-party fees, payment processing fees, dispute fees, chargeback fees, bank fees, or taxes not returned by the applicable processor or authority, unless law requires otherwise.

8. Stripe, Connected Payments, and Cleaning Customer Refunds

8.1 TodoClean Subscription Charges

TodoClean subscription refunds are generally processed through Stripe back to the original payment method. Approved refunds usually appear within 5-10 business days after processing, but timing depends on Stripe, the card network, the issuing bank, and the payment method.

Stripe's processing fees from the original transaction may not be returned to us, and Stripe may require an available balance before a refund can be completed. We may not be able to refund to a different payment method unless Stripe or applicable law allows it.

8.2 Stripe Connect Customer Payments

If you use TodoClean to accept payments from your own cleaning customers through Stripe Connect, you are responsible for your cleaning customers' refunds, disputes, chargebacks, service complaints, receipts, taxes, and refund policy. This TodoClean Refund Policy does not promise refunds to your cleaning customers for cleaning services you provide.

Depending on the Stripe Connect charge type, Stripe may debit the connected account or the platform for refunds, and transfers may need to be reversed. Where permitted by law and payment rules, you authorize Stripe or us to deduct, offset, debit, recover, or invoice you for refunds, chargebacks, disputes, fees, penalties, negative balances, or other amounts connected to your use of payment features.

9. Chargebacks and Payment Disputes

You may have rights to dispute unauthorized or incorrect charges with your bank or card issuer. We encourage you to contact us first at billing@todogroupapps.com or support@todogroupapps.com so we can try to resolve the issue quickly, but nothing in this policy prevents you from exercising non-waivable dispute rights.

If you file a chargeback or payment dispute for a TodoClean subscription charge, we may suspend or limit account access while the dispute is pending to prevent additional charges or risk. If the dispute is resolved in our favor and amounts remain unpaid, you remain responsible for the charge and any related fees where permitted by law.

If one of your cleaning customers disputes a payment made to your business through Stripe Connect, you are responsible for responding, providing evidence, paying related fees, and resolving the customer issue. Stripe and card networks control the dispute process and timing.

10. How to Request a Refund

To request a refund or credit, contact us with the information below:

• Your account email address.
• The subscription plan, invoice, billing date, and billing period in question.
• The specific reason for your request.
• Any supporting details, such as screenshots, error messages, cancellation confirmation, or support ticket numbers.

We usually review refund requests within 5 business days. Some requests may take longer if we need to investigate account activity, Stripe records, outage logs, cancellation records, fraud signals, or disputed charges.

11. Automatic Renewal and Required Refunds

For customers in states with automatic-renewal laws, including California and North Carolina, we will provide the disclosures, acknowledgment, cancellation methods, renewal reminders, fee-change notices, and renewal notices required by applicable law. If we fail to comply with a refund or cancellation requirement that applies to your subscription, we will provide the refund, credit, or cancellation remedy required by law.

If you believe you were charged after a timely cancellation request, did not receive required renewal information, or were unable to cancel through a required method, contact us promptly so we can review and correct the issue.

12. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted with an updated effective date. Material changes will not reduce refund rights for charges already paid unless required by law or unless you affirmatively agree to the change. Continued use of the Service after updated terms take effect means you acknowledge the updated policy.

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